My Own Experience- B2B & B2C

2020 was such a roller coaster scenario. Getting back to a normal lifestyle isn’t easy, especially because I lost my job during a pandemic period back in March. Luckily, the COVID situation was slowing down a bit in summer 2020 so I decided to search for a full time job. After a month, I received a job offer and started working in August 2020. 

During the job search process and hunting process were not fun, but it was all about how much you have experienced throughout the period. 

My current job position allows me to understand both B2B and B2C.

I believe that I can now apply the skills I have learned at graduate school for Digital Media Marketing.

No one was expecting everything to become online since pandemic. I’m extremely thankful that I have decided to do more schooling after university. Virtual job interviews, meetings, and classes became something I am very familiar with before 2020 started. 

Sharing my experience in B2B & B2C:

Unlike the knowledge I’ve learned from textbooks and lectures, we do need to gain these hands-on experiences by ourselves. For my company, we have to deal with both B2B and B2C relationships between our company and others.

Let’s break it into B2B first, we do need to work closely with our partners because you do not want to ruin the healthy relationship with them. Good communication skills are the major key for any industry or business field. There are lots of reports, price inquiries, emails and calls getting involved in all kinds of business. Negotiation is one of the significant techniques or strategies whenever a problem needs to be resolved. 

If I could, I would like to describe B2C as a main course of a business’s menu.
If I could, I might describe B2C as the front line soldier in a civil war.

You may think I am a bit overextratorated, in fact, every type of business also needs a customer service department in order to prevent and filter out those negativity or depressing comments against the company.

For example, customer service needs to provide every customer the same service experience and solve all problems as soon as possible. Complaints, refunds, returns, or missing shipments are some of the common tasks that occur in most industry fields. When I describe the main course of the menu, every business always starts with a strong and stable foundation which is a customer service team.