If you will be replaced by AI (Artificial Intelligence) and robots, are you okay with that?
The Future Of Work
Are you replaceable? Honestly, I might be replaced in the future since the Artificial Intelligence system has been developed quite successfully. Many restaurants have started using robots to deliver meals and products to customers within their stores. Many brands have been using the chatbot system to solve their customer service duties and it helps them cut down some budgets on human labours or hiring issues. Who as a human can stay up 24/7 through 365 days? No one can be doing this normally every day, but AI and robots may be able to run long enough until it gets worn out.
Chatbot is an intelligent and advanced feature that helps humans to avoid time wasting and money wasting. It allows people to provide an automatic responding or messaging function based on the company’s problem shooting questions and answers.
Online Banking
Now, why do we still take the risk and queue for those long lineups for banking in-person during this pandemic?
When you can just click a button online and do your banking safely at home, there is no need to travel to the bank in-person unless it involves a huge amount of money transaction. AI can easily replace those front line customer service representatives. When more and more humans are using the online website or mobile app to access their bank accounts, in-person banking becomes less convenient.
On the other hand, when humans are relying on digital technologies, it is easier for hackers or frauds to exist in our society.
WE DO NEED TO BE AWARE AND CAREFUL While using AI, robots, digital technologies and the internet.
Retail Stores
More and more retail stores are using self-checkout cashier machines in North America. In Canada, many retail stores have put budgets into installing self-checkout cashier machines.
Does it mean the career of being a normal cashier will be replaced within years?
Honestly, there is no guarantee and yes the cashier might be completely replaced shortly.
It can simply assist humans for transactions with only a scanner and touch pad. The benefits are greater than the cons. When a customer scans a wrong item, an in-store worker needs to scan a staff card for the override function. It saves up so much time for retail stores to reduce the huge lineups situation or customer complaint on lack of cashiers problem. An AI function which can help humans to be more efficient and advanced. In most situations, retail stores often have positive thoughts after installing self-checkout.
If the whole planet becomes an AI based society, what will it be?
Digital world and advanced technologies are fabulous individually, but we as humans still need physical interactions and relationships with others. Does technology make us connected efficiently or does it make us further away from others during COVID-19?
Bo Chow 